Training frontline employees key to Tourism Industry

Training frontline employees key to Tourism Industry

Basseterre, St. Kitts, October 11, 2017 (SKNIS): Hospitality is key to the Tourism Industry in St. Kitts and Nevis and as such the St. Kitts Tourism Authority alongside the Ministry of Tourism has been conducting a series of customer service workshops for frontline employees yearly.Just last year, between August and October, 662 frontline employees working at hotels, restaurants, travel agencies, etc. were trained.

Frontline employees within the tourism industry include vendors, servers and bartenders, reception desk and customer service agents, hotel and casino staff, destination management companies, immigration and security officers, as well as managers and supervisors.These frontline employees are expected to provide exceptional customer service says Minister of Tourism, Honourable Lindsay Grant.

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